Proven meets
pioneering
When you’re selecting a travel insurance partner, choosing an established name or a new player comes with different advantages. But we’re built to give you both—a long, proven track record plus constant innovation to stay ahead of your customers’ changing needs.
Best-in-class
experiences
POWERFUL MEETS PERSONAL
Travelers come to you for the best experiences—and that’s one of the top reasons advisors like you partner with us. With high tech plan features and high touch customer care, we’re committed to keeping our reputation for an excellent customer experience, while always looking for more ways to improve.
We use a robust Voice of the Customer program that continuously listens to customer feedback and makes insight-driven improvements to points of interaction—so you can be sure your customers’ experiences will keep getting even better.
A wide array of valuable, in-demand products, with standout features like covered reasons for epidemics and proactive SmartBenefitsSM, make our plans easy to use and easy to understand—helping you attract more customers and keep them coming back.
Our award-winning, in-house assistance team is always ready to help with travel emergencies and hiccups—so you can relax knowing we’re here for your customers, wherever they’re traveling and whatever challenges they have.
Accelerated
growth
STABILITY MEETS POSSIBILITY
When you’re a go-to person for all things travel-related, we know it can get tricky sometimes to stay on top of day-to-day customer demands—not to mention new growth opportunities. We offer user-friendly tools and extensive training that make it easier to give stellar customer service, while continuing to grow your business.
We offer software integration flexibility through multiple platforms like AgentMax and Fusion CORE that can be used with virtually any booking platform and any web-enabled device—so you can easily keep selling anytime, anywhere.
Our suite of automated selling tools, like MaxMail and QuoteMax, can help you maximize your sales and earn more commissions with less effort—so you can focus more on growing other parts of your business.
We make it easy to train in your preferred way, at your own pace with our online Travel Agent Academy, live webinars, advisor marketing guide, and more—so you can always feel informed and confident when talking to customers about travel insurance.
Sophisticated
marketing
INFORMATION MEETS IMAGINATION
We’ve all seen them: marketing pieces that are all info and no intrigue, or all beauty and no brains. With full marketing capabilities, we’re able to provide you with tools that strike the right balance of sizzle and strategy—giving you more ways to stand out from the crowd.
Our market research team stays on top of industry trends and traveler attitudes—so you can always count on us to set savvy marketing strategies, based on our knowledge of the ever-evolving travel landscape and what matters most to your customers.
We have a full, in-house creative team that produces turnkey multi-media marketing campaigns, on-demand product brochures, and other tools to help you attract more customers with the right message at the right time.
We keep a high profile in the travel community with year-round public relations, brand advertising, trade partnerships, trade show appearances, and more—growing your customers’ awareness of travel insurance and trust in our brand to support your sales efforts.
Reliable
delivery
RELIABLE MEETS REFRESHING
Whether you’re facing market challenges or daily demands, the last thing you want from a partner is more red tape. That’s why we’re set up to provide the right expertise, right when you need it—helping you move past obstacles with unexpected ease.
We don’t outsource services, which allows us to adapt more quickly and easily to you and your customers’ changing needs—so, whatever is happening around the world, you can count on our quick and nimble support to help your business run more smoothly.
Your local, dedicated district representative takes a consultative approach to learning your business—so you can be confident you have a partner that’s tuned into your unique needs and opportunities.
We offer attentive technical support to get you set up on selling tools like AgentMax Online and help keep your sales running smoothly. Plus, our strong disaster recovery capabilities allow us to respond rapidly to unforeseen challenges—so you won’t need to spend valuable time searching for answers on your own.
Worldwide
expertise
GLOBAL REACH MEETS LOCAL TOUCH
Partnering with a global company comes with advantages like a larger, more widespread network. But, as broad as our reach may be, our expertise is every bit as deep at the local level—and we put it to good use, supporting partners like you, your customers, and the future of travel.
Our worldwide, pre-screened medical network of 904,000 providers ensures your customers receive the highest quality care—plus, our TravelSmartTM app can help them locate the nearest vetted medical facilities, among many other helpful safety features.
We have a global footprint, with offices in 44 countries and operations in over 75 countries to support the 24-hour emergency assistance services we provide all around the world—so you can be confident in your customers’ access to help when they travel.
We’re supporting a brighter future for travel through affiliations with organizations like the American Society of Travel Advisors (ASTA), Tourism Cares, United Nations World Tourism Organization (UNWTO), U.S. Travel Insurance Association (USTiA), Cruise Lines International Association (CLIA), and the International Olympic and Paralympic Committees—so you can feel proud to partner with a force of good in the worldwide travel community.
Quality meets consistency
How do we win repeat awards? We don’t just compete with our competitors. Every day, we strive to outsmart and outhustle ourselves. If you’re ready to keep raising the bar for a better customer experience, we’d love to hear from you.
Customer Shout-Out
“It worked out great for me. I just set up my account, gave you guys my flights, and quite honestly, I didn’t realize you would be doing surveillance to see if my flights were delayed. But I got an email telling me I’d get $100, and when I returned home, the check was there in my mailbox!”
Brenda L., Troy MI (May 2022)