Responding to your changing needs
While adapting to changing guidelines and restrictions, we’ve stayed committed to providing an excellent customer experience. It’s still the number one reason advisors choose to partner with us. Part of that commitment is making sure you’re always well-equipped with the right products, tools, and training to navigate whatever challenges come. Here are some ways we can help make your job and your customers’ journeys easier—even when traveling comes with extra red tape.
Even when your customers’ needs change, we’re ready to help you meet and exceed them.
Offering more covered reasons for epidemics
Because demand has surged for epidemic-related covered reasons, we’ve added them to some of our most popular travel insurance plans—giving your customers even more protections they’re looking for.
Putting safety features at travelers’ fingertips with TravelSmartTM
Travelers appreciate having location-based features like the personalized safety alerts in our free TravelSmart app—especially in current conditions. Offering these helpful tools, plus the convenience of plan information and quick claims access on the go, will score you major points with today’s tech-savvy travelers.
Tailoring services for today’s travel environment
Our award-winning, in-house assistance team is well-trained and ready to help your customers through travel issues 24/7—including specific challenges like epidemic-related illness, quarantine, and more.
We provide tools to help you hook more sales and better serve travelers.
Providing resources to tackle your current market challenges
Your dedicated district representative stays attuned to your specific needs and issues, so we can keep offering you the most relevant, up-to-date sales tools and training.
Releasing new tools that help you stay on top of sales
In addition to automated selling tools like MaxMail and QuoteMax, AgentMax Online includes new features like notifications—making it easy to increase sales and step up your customer service. According to our 2020 agent survey results, 8 out of 10 agents prefer AgentMax Online over any other sales portal.
Collaborating on insight-driven improvements
Because we value your feedback, as well as your customers’, we regularly use our Voice of the Customer program and survey advisors like you to gather new insights—helping us build on our strengths and identify areas where we can improve together.
Any insurer can help you lower financial risks. We also help you elevate experiences—at every stage of your customers’ journeys.
Educating the public on travel insurance topics
Our research team keeps a close watch over travel and insurance trends—frequently publishing our insights and providing media commentary. This helps prime customers for your future sales pitches by keeping them informed before they book with you, while raising their awareness of Allianz Travel Insurance.
Creating content that helps you start conversations
Our in-house creative team develops multimedia marketing campaigns for you to download on demand, spark your customers’ interest, and start conversations about travel insurance when they’re booking their next trip.
Making claims easier than ever
With proactive SmartBenefitsSM* that offer automatic payments for covered, tracked delays, your customers will be amazed at how easy it is to take advantage of their plan benefits. For any type of claim they need to file, they’ll also love the convenience of quick, easy status tracking through our TravelSmart app or online claim portal.
Allianz is the BEST. We never travel without a travel protection plan and Allianz is by far the easiest, nicest group to work with.
We ALWAYS will use Allianz.
Interval International customer, September 2020
Resetting the gold standard
How do we win repeat awards? We don’t just compete with our competitors. Every day, we strive to outsmart and outhustle ourselves. If you’re ready to keep raising the bar for a better customer experience, we’d love to hear from you.