Reimagining
travel protection
Like you, we’re always looking for ways to give travelers more—more transparency to make informed decisions, more value for their money, and more support during their journeys. With more covered reasons for epidemics now added to some of our most popular plans, you can be ready to offer your customers better experiences with more timely ways to use their travel insurance benefits.
More PROTECTIONS
for your customers’ travel budgets
Because your customers are now looking for coverage benefits specifically related to today’s travel environment, we’ve been working to meet their evolving needs by building new epidemic-related covered reasons into some of our most popular travel insurance plans.
Because the enhanced plans are being approved for release in different states at different times, and we don’t want to keep your customers waiting any longer than necessary, we launched the plans with new covered reasons in approved states on March 6, 2021, and they’re now available in all but a few states.
Where available, these new covered reasons include
For Trip Cancellation Benefits
Epidemic-related illness
(including of the insured, their traveling companion, or their family member)
Individually-ordered quarantine*
of the insured or their traveling companion
For Trip Interruption Benefits
Epidemic-related illness
(including the insured, their traveling companion, or their family member)
Individually-ordered quarantine*
of the insured or their traveling companion
For Emergency Medical and Emergency Medical Transportation Benefits
Epidemic-related illness
of the insured
Denied boarding due to suspicion of epidemic-related illness is also now a covered reason for certain benefits, depending on the plan purchased.
More CLARITY
on what can be covered for epidemics
We get that you’re probably getting a lot more questions than usual lately. To ensure that you’re ready to respond with clear and accurate information, we’ve put together some advisor FAQs on how our travel insurance benefits with new epidemic-related covered reasons can help your customers in various real-life situations, including:
An explanation of the new individually-ordered quarantine covered reason , including specific examples of how this could apply and what types of expenses may be reimbursed
What happens if an asymptomatic traveler tests positive for COVID-19 at their destination
Types of COVID-19 tests considered acceptable as proof of illness
Benefits that could help a traveler who contracts COVID-19 mid-trip and must quarantine
Examples of applicable Denied Boarding issues
And more
More SUPPORT
for epidemic-related travel issues
Our added support for your customers doesn’t stop with temporary claim accommodations and more covered reasons for epidemics. Our expert assistance team members also offer specialized services for customers who’ve been impacted by COVID-19 while traveling—whether they’ve become ill and need medical attention, or they’ve been exposed and need help making alternate travel arrangements to quarantine.
Learn more about how our assistance team can help your customers »
Have questions or want more training?
Your dedicated district representative and Agent Services team are here to help. Get in touch by phone or email and they’ll be happy to assist you.