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Reimagining
travel protection

Like you, we’re always looking for ways to give travelers more—more transparency to make informed decisions, more value for their money, and more support during their journeys. With more covered reasons for epidemics now added to some of our most popular plans, you can be ready to offer your customers better experiences with more timely ways to use their travel insurance benefits.

More PROTECTIONS

for your customers’ travel budgets

Because your customers are now looking for coverage benefits specifically related to today’s travel environment, we’ve been working to meet their evolving needs by building new epidemic-related covered reasons into some of our most popular travel insurance plans.

Because the enhanced plans are being approved for release in different states at different times, and we don’t want to keep your customers waiting any longer than necessary, we launched the plans with new covered reasons in approved states on March 6, 2021, and they’re now available in all but a few states.

Where available, these new covered reasons include

For Trip Cancellation Benefits

Epidemic-related illness

(including of the insured, their traveling companion, or their family member)

Individually-ordered quarantine*

of the insured or their traveling companion


For Trip Interruption Benefits

Epidemic-related illness

(including the insured, their traveling companion, or their family member)

Individually-ordered quarantine*

of the insured or their traveling companion


For Emergency Medical and Emergency Medical Transportation Benefits

Epidemic-related illness

of the insured


Denied boarding due to suspicion of epidemic-related illness is also now a covered reason for certain benefits, depending on the plan purchased.

More CLARITY

on what can be covered for epidemics

We get that you’re probably getting a lot more questions than usual lately. To ensure that you’re ready to respond with clear and accurate information, we’ve put together some advisor FAQs on how our travel insurance benefits with new epidemic-related covered reasons can help your customers in various real-life situations, including:

An explanation of the new individually-ordered quarantine covered reason , including specific examples of how this could apply and what types of expenses may be reimbursed

What happens if an asymptomatic traveler tests positive for COVID-19 at their destination

Types of COVID-19 tests considered acceptable as proof of illness

Benefits that could help a traveler who contracts COVID-19 mid-trip and must quarantine

Examples of applicable Denied Boarding issues

And more

Download FAQs on new epidemic-related covered reasons »

More SUPPORT

for epidemic-related travel issues

Our added support for your customers doesn’t stop with temporary claim accommodations and more covered reasons for epidemics. Our expert assistance team members also offer specialized services for customers who’ve been impacted by COVID-19 while traveling—whether they’ve become ill and need medical attention, or they’ve been exposed and need help making alternate travel arrangements to quarantine.

Learn more about how our assistance team can help your customers »

Have questions or want more training?

Your dedicated district representative and Agent Services team are here to help. Get in touch and they’ll be happy to assist you.

Visit the district representative directory

Benefits for quarantine due to an epidemic only apply when an eligible traveler is specifically named and individually ordered to quarantine (not including generally or broadly applicable quarantines). Benefits may not cover the full cost of your quarantine and are subject to applicable benefit limits. See plan documents for details.

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